Returnable Items
Returnable items can be returned within 30 days of receipt of shipment. In order to return an item, you must request a return label from us. Return shipping is free on every order, regardless of how many return labels are required to ship your item back to our retailer.
Return labels must be used within the 30 day return window. Items returned after the 30 day return window may not be refunded.
How To Return
To start a return, log in to your account and find the link for returns. If you checked out as a guest and wish to make a return, please click here to look up your order and request a return label.
Returns are available only through DHL. You can send your return back by:
Dropping the return off at a DHL location
Placing the return in a dedicated DHL drop box or alternate delivery location.
When shipping a return back, please follow these guidelines:
Items must be returned unused, unworn, unwashed, and undamaged.
Return items in their original packaging with all tags attached.
Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package.
Each return label is assigned to a specific return. Do not include items from multiple orders or retailers in the same box. It could result in your refund from being processed in a timely basis.
Exchanges
Exchanges are not currently available. You must purchase the replacement product separately and return the original product for a refund.
Final Sale Items
Final Sale products are not returnable for a refund unless the product is damaged or the wrong item was received.
If you believe you have received the wrong or damaged item, Please click here to notify us.
Refund Processing
All returns will be processed within 5 business days from the date the retailer receives your package. Upon confirmation from the retailer, we will process the refund within 2 business days.
Depending on your method of payment, your refund may take 5-10 business days to appear on your billing statement.
